Frequently Asked Questions

Everything You Need to Know Before Your Artistic Adventure.

Welcome to our FAQ page, your go-to resource for all things PaintnGo! We understand you might have questions about our unique painting experiences, and we're here to provide clear, helpful answers. Whether you're curious about our different event types, what to wear, or how to book your session, you'll find the information you need right here. We've compiled a comprehensive list of frequently asked questions to ensure you have a smooth and enjoyable experience at PaintnGo. Get ready to dive into a world of creativity and fun, and let us guide you every step of the way!

General Information
1. Q: What is PaintnGo?
  A: PaintnGo is a unique art experience where you can freely express your creativity in a fun, judgment-free environment.
2. Q: Do I need to have any art experience?
  A: Absolutely not! PaintnGo is for everyone, regardless of skill level.
3. Q: What should I wear?
  A: Wear clothes you don't mind getting paint on. While our paint is washable, accidents can happen.
4. Q: How long does a session last?
  A: Sessions typically last between 1 to 2 hours, but it can vary based on the event.
5. Q: Is PaintnGo suitable for children?
  A: Yes, we have sessions suitable for all ages. Check our schedule for family-friendly events.
6. Q: Do I need to book in advance?
  A: Yes, booking in advance is highly recommended to secure your spot.
7. Q: Can I bring my own paint or materials?
  A: No, we provide all the necessary art supplies.
8. Q: What do I do if I arrive in clothes I don’t want to get paint on?
  A: We have coveralls you can rent in sizes from small children to large adults. These have hoods to protect your hair and are opaque, so you could put your own clothes in a locker.
9. Q: Do you have behaviour rules?
  A: We do. Please see our terms and conditions on the website, which are also sent out to every booking.
10. Q: How can I leave feedback?
  A: You can leave feedback on our website or social media pages, or speak to our staff.
11. Q: Do you offer memberships or loyalty programs?
  A: We are exploring these options; please stay tuned for updates.
12. Q: How can I provide feedback on my experience?
  A: You can provide feedback through our website, social media, by email, or directly to our staff.
13. Q: Do you have a suggestion box or feedback form?
  A: We have online feedback forms and encourage suggestions via email.
14. Q: How do you use customer feedback to improve PaintnGo?
  A: We value customer feedback and use it to enhance our services and offerings.
The Experience
1. Q: What kind of paint do you use
  A: We use water-based, non-toxic, washable paint.
2. Q: Will I get messy?
  A: It's very likely! That's part of the fun. We advise you to wear clothing which you do not mind getting messy.
3. Q: What kind of art can I create
  A: Anything you like! We encourage free expression and experimentation.
4. Q: Is there a theme or instruction?
  A: We offer both open studio sessions and themed events with guidance.
5. Q: Can I take my artwork home?
  A: No, but we can provide you with a digital image of your creation. And we will be able to print your artwork directly onto a T-shirt, a mug, or a card.
6. Q: Is there music played during the session?
  A: Yes, we play energising and inspiring music to enhance the experience.
7. Q: What is the atmosphere like?
  A: Fun, relaxed, and judgment-free.
8. Q: Do you use projectors to display images?
  A: Yes, we use projectors to enhance creativity and provide inspiration.
9. Q: Can I use my hands and feet to paint?
  A: Absolutely! We encourage free and expressive movement.
10. Q: Is there a variety of paint tools available?
  A: Yes, we provide a range of brushes, sponges, and some surprising painting tools.
11. Q: Can I create abstract art?
  A: Yes, abstract art is highly encouraged.
12. Q: Can I take photos of my art?
  A: You are welcome to take photos of your own art, but do not take photos of anything you haven’t created, without both their explicit permission, and an agreement as to what you will do with it.
Facilities & Accessibility
1. Q: Are there toilets available?
  A: Yes, we have toilets on site.
2. Is PaintnGo wheelchair accessible?
  A: Yes, our studio is fully accessible. Not only that, we have a disabled toilet.
3. Q: Is there parking available?
  A: PaintnGo venues will always have parking, either on-site or locally.
4. Q: Are there lockers or storage for personal belongings?
  A: We have lockers for small-value items and coats. We advise you not to bring anything valuable
5. Q: What if I get too messy to go home?
  A: We have a shower for customer use.
Events & Parties
1. Q: Can I host a private party at PaintnGo?
  A: Yes, we offer private party bookings for all occasions.
2. Q: What types of parties can I host?
  A: Birthdays, team building, family gatherings, seasonal celebrations, and more!
3. Q: Can I bring my own food and drinks?
  A: In many cases yes, but this depends on the event package; please inquire for details.
4. Q: Do you offer corporate events?
  A: Yes, we offer team-building and corporate events. Please enquire.
5. Q: Can I customise my party package?
  A: Yes, we can customise packages to suit your needs.
Safety & Policies
1. Q: Is the paint safe for sensitive skin?
  A: Yes, our paint is non-toxic and generally safe for sensitive skin.
2. Q: What happens if I get paint in my eyes?
  A: Rinse thoroughly with water.
3. Q: Is there a first aid kit available?
  A: Yes, we have a first aid kit on site.
4. Q: What is your cancellation policy?
  A: Please refer to our website for our cancellation policy.
5. Q: Are there age restrictions for certain events?
  A: Yes, some events may have age restrictions. Please check the event details.
6. Q: How many children can you accommodate?
  A: We have a capacity of thirty children, but this will possibly require at least two parents to be present, to maintain the necessary adult-to-child ratio.
7. Q: Do you welcome disabled children?
  A: Not only do we welcome disabled children, but we also share a commitment to creating a more inclusive and equitable community. We have a safeguarding policy and DBS-checked staff present.
Payment, Booking & Logistics
1. Q: How far in advance should I book my session?
  A: We can take bookings far in advance, so recommend booking as soon as you know your date. Popular times get booked up well in advance.
2. Q: Can I reschedule my booking?
  A: Please refer to our rescheduling policy on our website.
3. Q: What happens if I am late for my session?
  A: We will do our best to accommodate late arrivals, but it may shorten your session.
4. Q: Can I purchase additional canvas or materials during my session?
  A: Yes, additional materials may be available for purchase.
5. Q: How can I book a session?
  A: You can book online through our website or by phone.
6. Q: Can I just drop in?
  A: We strongly recommend booking in advance, as many sessions are ticket-only, some sessions that are private, and some age-specific sessions. That said, if you are close by, then do pop in. We might be able to fit you in, or at least give you a cup of coffee.
7. Q: What payment methods do you accept?
  A: We accept credit cards, debit cards, and online payments.
8. Q: Are there any discounts available?
  A: We offer various discounts; please check our website for current promotions.
9. Q: Can I purchase gift certificates?
  A: We do not currently provide gift certificates these will be available soon.
10. Q: Can I request a refund if I am not satisfied with my experience? A: If you can demonstrate that we have not provided what we claim to offer, then we will certainly endeavour to satisfy your concerns. Please refer to our refund policy on our website.
After the Session
1. Q: Do I need to clean up after the session?
  A: We handle all the cleanup. You can simply enjoy your artwork.
2. Q: Can I share my artwork on social media?
  A: Yes, we encourage you to share your creations!
3. Q: How can I leave feedback?
  A: You can leave feedback on our website or social media pages, or speak to our staff.
4. Q: Do you offer memberships or loyalty programs?
  A: We are exploring these options; please stay tuned for updates.
Advanced Painting Technique Classes
1. Q: Do you offer guided painting sessions with specific techniques? A: Yes, we occasionally host events focusing on specific techniques like colour mixing, texture application, or abstract composition. However, PaintnGo is a social painting experience and only has these elements as part of our hosted events. We do not offer ongoing classes and training.
2. Q: Can I request a specific colour palette for my session?
  A: For private parties or larger groups, we can often accommodate colour palette requests with advance notice.
3. Q: Do you offer sessions focused on specific art movements (e.g., Impressionism, Pop Art)?
  A: We sometimes have themed events exploring different art movements. Keep an eye on our event calendar!
4. Q: Can I use stencils or other tools to create specific designs?
  A: We provide various tools and stencils, and you are welcome to bring your own stencils if you wish. Please contact us in advance.
5. Q: Do you offer sessions that incorporate other materials besides paint (e.g., collage materials, found objects)?
  A: We occasionally host mixed media events; check our event schedule for details.
Studio Environment & Personalisation
1. Q: Can I request a quieter, more relaxed session?
  A: For private bookings, we can adjust the music and atmosphere to your preference.
2. Q: Can I bring my own music playlist?
  A: For private parties, you can certainly provide your own playlist, and even for public ones, we can test out playing your music if others are amenable.
3. Q: Can I request a specific layout or setup for my group?
  A: We will do our best to accommodate your requests for private events.
4. Q: Are there any sensory-friendly sessions available?
  A: We can adapt sessions to be sensory-friendly; please contact us to discuss your needs.
5. Q: Can I have a photo or video taken during my session?
  A: Yes, you are welcome to take photos and videos. We may also take photos for promotional purposes, with your consent.
Group Events & Corporate Bookings
1. Q: Do you offer team-building packages that focus on specific skills (e.g., communication, problem-solving)?
  A: Yes, we can tailor team-building events to focus on specific skills and objectives.
2. Q: Can you accommodate large groups for corporate events?
  A: Yes, we can accommodate large groups with advance planning.
3. Q: Can you bring PaintnGo to our location for a corporate event?
  A: Yes, we offer mobile events for corporate and private bookings.
4. Q: Do you provide catering for group events?
  A: We can arrange catering through our partners; please inquire for details.
5. Q: Can we incorporate our company logo or branding into our artwork?
  A: Yes, we can incorporate your branding into your artwork for corporate events.
Accessibility & Special Needs
1. Q: Do you offer sessions for individuals with specific disabilities or special needs?
  A: Yes, we are committed to inclusivity and can adapt sessions to meet specific needs.
2. Q: Can I bring a support person or caregiver to my session?
  A: Yes, support persons are welcome, and are mostly not charged.
3. Q: Do you have staff trained in working with individuals with special needs?
  A: Our staff are trained to provide a welcoming and supportive environment for all participants, but we do not offer specially trained staff.
4. Q: Can you accommodate dietary restrictions for refreshments?
  A: Yes, please let us know about any dietary restrictions when booking.
5. Q: Can I bring my own assistive devices or tools?
  Yes, you are welcome to bring your own assistive devices.
Creative Development & Education
1. Q: Do you offer art classes or workshops for ongoing learning? A: Our Artistic Advisors will enhance your painting experience, but we do not offer art classes and workshops.
2. Q: Can I use PaintnGo as a space for my own art projects?
  A: Contact us to discuss potential options for using our space for your personal projects.
3. Q: Do you offer art therapy sessions?
  A: We do not offer formal art therapy, but our sessions have therapeutic benefits, and we invite art therapists to rent space to work with clients.
4. Q: Can I volunteer or intern at PaintnGo?
  A: We welcome volunteers please contact us for information.
Community & Partnerships
1. Q: Do you partner with local schools or community organisations?
  A: Yes, we are keen to partner with schools and community organisations that support those living with disabilities. View our community page for details
2. Q: Can I host a fundraiser at PaintnGo?
  A: Yes, we offer fundraising event packages.

Your PaintnGo Questions Answered!

Everything You Need to Know Before Your Artistic Adventure.

Stay in Touch to Hear about all our Paint Events

Kids/Teen Parties

Senior Events

Adult Events

Inclusive Events

Main Menu

Book a Party

Attend an Event